Shipping policy

Last updated: 17 September 2026

We deliver nationwide across South Africa, with tracking on every order.

Delivery Options and Costs

Option	Delivery time	Cost
Standard delivery	3–5 business days	R100
Express delivery	1–2 business days	R150

Delivery times are calculated from the date your order is dispatched, not the date it is placed, and exclude weekends and public holidays.

Order Processing

Orders are processed within [1–2] business days of payment being confirmed. Orders placed, on weekends, or on public holidays are processed the next business day.

You'll receive a dispatch confirmation email with your tracking number as soon as your parcel leaves us.

Delivery Areas

We deliver to physical addresses across all nine provinces. We currently do not deliver to PO Boxes.

Deliveries to outlying or rural areas may take slightly longer than the estimates above. If your address falls outside our courier's standard delivery zone, we'll contact you before dispatch.

Tracking Your Order

Once dispatched, you can track your parcel using the tracking number in your dispatch email. If your tracking hasn't updated in 3 business days, email us at kynowellsupport"gmail.com and we'll follow up with the courier.

Delivery Attempts and Failed Deliveries

Our courier will attempt delivery during business hours and will contact you if nobody is available. If delivery fails after 3 attempts, the parcel is returned to us and a re-delivery fee may apply.

Please make sure someone is available to receive and sign for your order.

Incorrect Delivery Addresses

Please double-check your delivery address at checkout. We're not responsible for orders delivered to an incorrect address supplied by the customer. If you spot a mistake, contact us immediately at kynowellsupport@gmail.com — we can usually correct it before dispatch.

Delays

We do our best to meet every delivery estimate, but courier delays, load shedding, weather, and peak periods can occasionally push timelines out. These estimates are not guaranteed, and we'll always keep you updated if something goes wrong.

Damaged or Missing Parcels

If your parcel arrives damaged or items are missing, contact us within 7 days of delivery with photographs of the parcel and its contents. See our Refund & Return Policy for how these are resolved.

Contact

Questions about a delivery? Email kynowellsupport@gmail.com with your order number and we'll come back to you within 2 business hours.